It is one of the only career fields that changes almost on a daily basis, and requires you to be up on the latest trends in order to keep pace and stay relevant. I’ve been in the IT career field for 20 years and it has been an amazing experience to say the least. What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either.

  • Burning Glass reported approximately 147,448 network engineering job posts in 2022, with the growth of roles expected to rise by 6.5% over the next decade.
  • Network with professionals in the industry to learn about job opportunities and stay updated on industry trends.
  • They communicate with clients, identify problems, and provide effective and user-friendly solutions over phone, email, chat, and ticketing systems.
  • They can also transition into network engineering, network administration, or senior information technology management.
  • A good portion of what you need to know for IT jobs can be learned through trial and error using the technology you already have at home.

You need to be able to think analytically, critically, and creatively and be able to solve complex problems under pressure. Learn more about these qualifications by reading our guide to the 5 top network engineering courses to power your career. As mentioned, network engineers help create, build, and maintain networks for various companies.

Average help desk engineer salary

Additionally, consider participating in bug bounty programs or contributing to open-source projects. These experiences will not only enhance your skills but also provide valuable references for your cybersecurity job applications. CompTIA A+ is a widely recognized certification that validates your understanding of core IT concepts, including hardware, software, networking, and troubleshooting.

Hence, the interviewer wants to understand your ability to manage time effectively, prioritize tasks, and meet deadlines. It’s about demonstrating that you can handle the pressure and multitasking nature of the role while still delivering a high level of service. As a help desk engineer, you’re often the first line of defense when it comes to dealing with technical crises. When systems go down, data is lost, or security is compromised, your ability to act swiftly and effectively is critical. That’s why potential employers want to know you’ve got experience with disaster recovery processes and can handle the pressure when things go wrong. This question targets your dedication and commitment to customer satisfaction.

Key steps to become a help desk engineer

Although many careers in information technology don’t require you to go back to college, a few of them might. If this is the case with your desired career, you may want to find the right option for yourself at a university. More and more reputable schools offer online classes, and these can be a more flexible https://remotemode.net/ option, particularly if you’re not ready to quit your current job. The right certifications on your resume can make a world of difference if you’re changing your career drastically. You may be able to self-study in your spare time at home and pick up necessary skills using resources like Lynda.com and MOOCs.

necessary steps to take to transistion into a help desk engineer

Regardless, make it clear to your employer early on that your goal is to become a network engineer. Doing so will show them how driven you are and give them a better understanding of how to support your development. For example, they may allow you to spend some time shadowing a network engineer to gain experience within the role. The essence of a Help Desk Engineer’s job is to diagnose and solve technical problems. Therefore, their proficiency with diagnostic tools is a key indicator of their ability to perform their job effectively.

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For IT help desk staff, it should no longer be a question of whether AI will transform their jobs — but when. IT operations teams shouldn’t view help desk KPIs in isolation, but rather as a set of closely related metrics that work together help desk engineer to track the user experience and costs. Hiring skilled staff alone to fill help desk roles is not enough to improve workflows. Get in touch with a member of our enterprise networking team and power your future with us today.

There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career. At this level you are an influencer, trusted advisor and liaison between the decision makers and the administrators/engineers who will bring your design to life. It helps to have been an admin at one point in your career to understand what the team will go through with implementing a design.

Let’s Break The Rules: The Benefits of Embracing Non-Compliance in Cybersecurity

While many existing roles are unfilled due to a lack of qualified candidates, there are also newly-created positions that have been developed to meet the needs of new and emerging technologies. Working at the help desk is a great way to begin a career in cybersecurity. And working with and training end users is a big part of keeping an organization secure. Another more traditional way of gaining work experience in network engineering is by reaching out to organisations within the industry for an opportunity.

necessary steps to take to transistion into a help desk engineer

Often, complex technical issues require the combined skill sets of multiple individuals, and the ability to collaborate effectively can mean the difference between prompt resolution and prolonged downtime. This question is designed to evaluate your experience and skills in team-based problem-solving, as well as your ability to communicate and cooperate with others. As you transition into network engineering, try not to shy away from entry-level jobs within the tech industry. Entry-level IT jobs like that of an IT support technician are an excellent way of gaining experience within an organisation that hires network engineers.